How to Submit Request, Revisions, and Delivery of works
At Pixel Hut we have developed a workflow that ensures a smooth transition through design requests and efficient, secure delivery of design assets to our customers.
On signing up to one of the Pixel Hut subscriptions 3 things will happen immediately:
- You will be set up with an unlimited folder in our Google Drive / Client Library. This is the folder where all your assets will be stored into project folders and assigned unique ID’s. Only you and your dedicated resource will have access to your assets folder.
- Your project folder will be set up and integrated with Basecamp which we use for project management and project delivery of design requests. All designs will be sent to you through Basecamp. Basecamp is the platform where all request comments will be delivered which ensures all requests and revisions are efficiently scheduled into workflows.
- You will be introduced to your dedicated resource. We will carefully select a highly experienced team member to work on your design requests. You can communicate with the graphic designer or project manager through email or through communications on Basecamp.
Our workflow is very simple:
Step 1: Submit design request
Step 2: Design request will either be added to an existing project folder in your Client Library in Google Drive or a new project folder will be created for the design request.
Step 3: Design request will be added to your project folder in your Basecamp drive.
Step 4: You will be given a new tracking link for the request where all assets can be shared, and feedback & communication can be made.
Step 5: Your design request will be worked on immediately and in most cases delivered within 24 hours or 1 business day via your project folder on Basecamp.
Step 6: You can now make unlimited revisions or sign off the design. If you are unhappy with the design, no problem, we start again and keep going until you are 100% satisfied.
Step 7: Your completed design is transferred to your project folder in your client library and migrated into high resolution formats (PSD, PDF, PNG, JPG, GIF, AI or EPS), in the dimensions required along with all source files and intellectual property.
Step 8: We move onto your next design request.
It really is as simple as that.
All design requests are assessed individually and processed through a queuing system. Each design request is delivered individually with the next request in the queue processed only when the preceding request is signed off. Each revision is considered a new design request and processed accordingly.
We have created a very clear, fluid workflow to ensure both transparency through the process and efficient delivery of design assets.